AirJapan Customer Support｜FAQs
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Reservations
Reservation Confirmations / Changes / Refunds
Optional Services
Airport ・Check-in ・In-flight services
Special Assistance
Cancellations/Delays
Receipts ・ Certifications
others
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Reservations
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Fares and Prices
- Please tell me about the additional fees for each optional service (such as assigned seats and baggage).
- Please tell me about the different types of airfares.
- Please explain AirJapan’s airfare structure.
- Do I have to pay a fuel surcharge?
- When making reservations that include international routes, what currency and fares apply with regard to payment?
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Reservations ・Payment Methods
- How do I make a reservation?
- An error is displayed when trying to make a credit card payment, and I cannot make the payment.
- Though I pushed the “Pay” button, the payment completion screen is not displayed.
- The “Proceed to payment” button is not displayed on the booking confirmation screen.
- I cannot enter my credit card information on the payment screen.
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Reservation Confirmations / Changes / Refunds
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Changes ・Cancellations ・Refunds
- Is it possible to cancel or obtain a refund for a reserved ticket?
- Can I change the registered date of birth of the passenger?
- Is it possible to change the name of the passenger on the ticket?
- Is it possible to correct passport information after a ticket has been issued?
- Is it possible to change the flight number, flight date, place of departure, or destination on a reserved ticket?
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Confirmations
- I do not know my reservation number.
- I have not received the e-mail containing the reservation information (itinerary).
- Are optional services (checked baggage, seats, in-flight meals, etc.) included in the flight ticket I booked?
- What is a reservation number?
- How can I check my reservation?
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Optional Services
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Baggage
- Can I add checked baggage after purchasing a flight ticket?
- Can I carry musical instruments on a flight?
- Please tell me the number, weight, and size of the carry-on luggage I am allowed to take on board the flight.
- It is possible to bring drinks or liquids, such as cosmetics, on board the flight?
- What items cannot be brought on board or can only be brought on board in limited amounts?
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Seats
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Insurance, Hotel
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Airport ・Check-in ・In-flight services
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Special Assistance
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Cancellations/Delays
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Cancellations/Delays
- Please tell me how to handle flight tickets (transfers/refunds) in the event of flight cancellation or significant delay.
- When should I complete the procedures in the event of a flight cancellation or significant delay?
- How can I be notified when a flight is canceled or delayed?
- About the timing of making a decision to cancel or delay a flight
- Do handling fees apply for ticket transfers and refunds in the event of a flight cancellation or significant delay?
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Receipts ・ Certifications
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others