● Refunds for Bangkok and Singapore Routes
The fare of all fare tapes cannot be refunded after flight departure.
● Refunds for Seoul-Incheon routes
For refunds after the flight has departed, cancellation fees will be deducted from the fare, and the remaining amount will be refunded. However, optional service fees are non-refundable, and if the cancellation fee exceeds the fare, the fare will not be refunded.
Please refer to here to see the detailed information.
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*Caution* In the case of air ticket changes or cancelation at the request of the customer for a flight that has not been canceled or significantly delayed, it is not possible to transfer or refund tickets when the flight is canceled or significantly delayed. Tickets cannot be transferred or refunded if the reservation numbers are different, even in the case of connecting flights or round-trip itineraries. The costs for alternative transportation and accommodations required, or could not be used, due to the cancellation or significant delay of a flight are not eligible for compensation. Tickets cannot be transferred to flights operated by other companies (including ANA or Peach flights). |